Purpose

At Angelfish Opinions, we value transparency, respect, and trust. This Complaints Policy ensures that any concerns or complaints are handled promptly, fairly, and with empathy.

This policy applies to:

  • Participants in our research projects
  • Anyone interacting with Angelfish Opinions

Our Commitment

  • We will treat all complaints seriously and confidentially.
  • We aim to resolve issues quickly and fairly.
  • Raising a complaint will never result in negative consequences for you.

How to Make a Complaint

If you have a concern or wish to make a formal complaint:

  1. Email us at info@angelfish-opinions.com
  2. Call us on 01242 908872

Please include:

  • Your name and contact details
  • Details of your complaint (including dates and any supporting information)

What Happens Next

  • Acknowledgment: We will confirm receipt within 3 working days.
  • Investigation: Your complaint will be reviewed by a senior team member.
  • Response: We aim to provide a full response within 14 working days.
  • Escalation: If you are not satisfied, you can request a review by a Director.

Confidentiality

All complaints will be handled in line with our Privacy Policy and Personal Information Policy.