Below you will find a useful FAQ section for any questions you may have:
Established in 2011, Angelfish specialises in helping brands get in touch with their consumers. We know how important your opinions are to the brands that we work for and so we need your help!
We are always looking for people who are interested in giving their opinions on new products and services for the purposes of market research. So if you want to make sure your opinions are heard, and get paid for it, sign up here.
All brands want to understand what their consumers think about their products and services – this is where you come in! To do this they ask people like you for your thoughts and opinions, in the form of online surveys, focus groups, telephone interviews or online discussions!
To thank you for your time, we will provide you with an incentive. This will normally be cash or gift certificates and this varies for each study.
Our studies include online communities, focus groups, accompanied shops, in-home interviews and user experience testing. Click on each research type to find out more!
In a nutshell, yes – as long as you are over 16 years old. You don’t need to be qualified in anything; just interested in voicing your opinions and shaping the development of new products and services.
Once you have signed up, you will be given the opportunity to register your interest in individual projects. Each study has its own unique criteria, so we need to ensure you meet this too!
Yes! We are a real company based in Cheltenham and we provide a valuable and well-established service that connects our clients with their most valuable consumers.
Our founders and directors have worked in Market research for over 40 years and understand the industry well. They also understand the importance of protecting our participants and take necessary actions to do so.
We are members of a number of relevant research bodies including Market Research Society, AQR and ESOMAR, that each help us to ensure we follow strict guidelines when it comes to market research.
You can read more about these bodies here:
The type of agencies that we work for include some of the largest market research agencies in the world and we help them develop their clients products and services by speaking with people like you.
We will never attempt to sell you anything and you will never be asked to pay for anything you’re the one who’s earning here, not us!
If you are still unsure, please do give us a call on 01242 908872 or email us on info@angelfish-opinions.com
Protect it. Your privacy is important to us, and we will do everything in our power to protect it.
As members of the Market Research Society we strictly adhere to their codes of conduct which include the Data Protection Act 1998. We also do not sell or pass your information onto third parties.
Please read our Personal Information Policy, which explains in detail how we process your information.
Research use varies for each study, however, findings from individuals or groups can be used to influence an organisations branding, market positioning and ethos. We always try and give participants as much information as possible upfront about the objectives of the research. For example, if the research is used for advertising purposes respondents will be made aware and asked to sign consent forms.
Signing up to our community couldn’t be easier. We will ask you for some brief relevant information about you and your key contact information and with a click of a button your sign up is complete! Don’t forget to include your email address so we can easily email you the invitations.
Once you register you will join our community of like-minded people who are all looking to voice their opinions about products and services they love.
We will be in touch soon with opportunities to participate in our projects!
You can sign up here.
Depending on the information that you’ve given us, you could be contacted as soon as the next day. To ensure we are speaking to the right people each project has specific requirements so it may be that you are not eligible for certain projects that you apply for. If this is the case, don’t worry, we’ll have more invitations on their way to you soon.
If you have been successfully selected to take part in our research studies then a member of our team will contact you via email or phone to discuss the opportunity with you further.
If you don’t hear from us then please presume you haven’t met the criteria this time, but visit our Facebook and Twitter pages for more information about upcoming studies.
If you are selected for a focus group or individual interview, you will be expected to give your full attention to the tasks at hand.
If this is in-person, this means turning up on time, bringing photo ID and turning your phone off. If you are taking part online, then we would kindly ask you to sit in a quiet location with no distractions.
We understand child-care can be difficult to find but we will also need you to leave your children at home/have someone else look after them when you are taking part (unless we have asked that they take part with you!)
You may also be filmed or recorded (not always; it depends on the criteria set by the client) but you will be informed at the outset whether filming is required or not and what will happen to these recordings!
As a thank you for taking part in a study, you will receive a generous incentive. Any travel costs should be covered within this reward. We try to recruit people who are close to the location of the study, so that travel is minimal. There may be parking available but this really depends on the location and can vary each time so please ask one of the team and they will be able to give you more information on the parking facilities.
Participating in paid market research such as focus groups, online surveys, telephone interviews and questionnaires has a wide range of benefits. For example, market research provides a platform for people to have a say in the future of products and services whilst still being able to earn extra money from home.
If you have signed up to our community, you will receive regular emails if we feel a project is relevant to you. To keep up-to-date on all of our current studies, check out our project page or follow us on social media:
Not at all – You can choose to apply for whichever project you like!
Incentives vary for each study, it can be cash, cheque, bank transfer or Gift cards. We’ll let you know as early on in the process as we can what form the incentive will take. See below for when you can expect your incentive:
The eGift card we provide is redeemable with many brands, including the below to name a few:
You will need to allow up to a maximum of 2-3 weeks to receive your eGift card. This will come through to you directly via your email; please check your junk/spam files if you haven’t received it within 2-3 weeks time.
Usually, if your time slot is cancelled with less than 24 hours notice, you will still be paid part of, or the full incentive.
However, in some cases, we may offer a discretionary amount, depending on the study. In any case, you will always be informed of any changes to time slots via email or phone-call as soon as possible.
Spread the word about a specific Angelfish project by telling your friends and family to provide your name and email address when they sign up to take part!
To refer someone to take part in a research study, please send them the survey link or tag them on social media. You could earn up to £10 in e-Gift card (redeemable with Amazon and many other retailers) if they successfully participate in the project.
Check out our project page or follow us on social media to see our current projects:
We are unfortunately unable to offer referral fees for registrations to the community.
Each study is unique and has specific criteria, which you might not have met this time. Keep your eyes peeled on our Facebook, Instagram and Twitter pages for news of any upcoming studies which you might be interested in! We’ll also send you invitations for studies via email which we think are appropriate for you from this information you have provided.
If you don’t have a password already… Please click “Forgot password” on the log-in page to set one up. Once you’ve logged in, you’ll the see words “Panelist Profile Information”. Please click this to proceed to your personal details and fill out any missing fields there.
We really appreciate your time and interest in applying to our projects. At Angelfish, we strive to include as many people as possible for our research, despite the high level of interest for our studies.
In order to be selected and short listed, our participants do have to meet strict criteria, as defined by our clients and this changes for each project. If you have a specific project you have not been selected for and would like to know why, please send us an email to info@angelfish-opinions.com and we’ll be happy to help!
We really try to only send email invitations to people we believe would be suitable for the study, based on the information you have given us.
There are many reasons why you may then have been unsuccessful, including strict criteria given to us by our client, quota management and/or a small sample size for the research. Unfortunately, we are unable to disclose too much information about criteria for our projects, so as to prevent biased answers on our online applications.
If you have a specific project you have not been selected for and would like to know why, please send us an email to info@angelfish-opinions.com and we’ll be happy to help!
As an industry standard, our clients usually like us to find participants who haven’t taken part in any other market research in the past 6 months.
We do however have clients who reduce this to 3 months, or don’t have any restrictions on this at all so it is always worth applying!
We are more than happy to answer any other questions you may have so please send us an email to info@angelfish-opinions.com and we’ll be happy to help! Alternatively, please call 01242 908872.
